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Hop in the Driver’s Seat with BTC - Shared screen with speaker view
Dee Dee Carr
30:22
TY u guys SO much. This is awesome! What is the app that Melissa uses for group text messages?
Melissa van Herksen
30:24
@leslie…just some Tint Skin and cream blush. thank you
Melissa van Herksen
32:34
@tracy i feel you. I used to do that too. Unfortunately when you export the customer list you don’t get addresses this time. Might be something we can ask to add.
Amy Fitzgerald Gordon
33:09
My question is on the prospects...my fear is that if I enter people in there they won't count for NV if they don't order in the same month. Additionally if they are in the system as a prospect will they still qualify for getting a promo code like with the current 10% off for new clients?
Tina Wells
33:11
Yes please add street address field for exporting client list!
Tina Wells
33:58
Can we search a product history by client?
Carolyn Koziskie
35:45
We used to be able to view all products in all of a customer's orders at a time - am I correct that new BTC only lets us view one order at a time?
Vanessa Kaszanits
36:35
Is mycounter app only for ios? cant find it on android
Beth Chatterton
36:41
Does anyone know if the app will be available for Android anytime soon?
Megan Salmans
36:50
There is no Android app for it. I have the same issue
Tina Wells
37:01
^ Thank you yes that’s what I’m finding. If I have a customer with many orders, I would rather not have to open each individual order to find what shade of foundation she needs! For example
Melissa van Herksen
37:43
@carolyn if you go to quick orders you see the last recent 5 orders of that client..that helps
Carolyn Koziskie
39:28
@melissa - thanks but I think you can only see the orders and not the specifics of the products - you need to go into each individual order to see what they purchased
Melissa van Herksen
53:42
@dawn they stay there until you take them out
Carolyn Koziskie
55:05
@tina I'm currently adding product info to the Notes feature in the customer card to track it for myself so I don't have to look it up every time. I track which skincare system she's using (countermatch, countertime, etc.) and things like foundation or dew skin shade, as well as details like her husband's and kids' names etc.
Melissa van Herksen
55:56
@tina if you go to quick order. start an order for your client then to the left click on recent orders. you will see the last couple of orders for that specific client and you can just add the items to the cart.
Carolyn Koziskie
56:46
@melissa thanks that's a very helpful workaround
Melissa van Herksen
57:37
Mine is @mamionamission
Suzanne Cabot
01:00:00
Did you answer my question about having alternate scripts when using BTC from a desk top? (Sorry, dealing with kids…)
Amy Fitzgerald Gordon
01:00:37
So can they count as NV and be eligible for promos if they are only in as a prospect?
Megan Salmans
01:00:48
How can we delete prospect. I had a customer who signed up under a different email than the one I had on my prospect list.
Amy Fitzgerald Gordon
01:01:48
What about for a promo like the current one?
Katherine Type
01:02:00
No android any time soon sadly. Waiting too...
Megan Salmans
01:02:21
Same. Android user waiting as well.
Jenna Hammond
01:02:40
If I add a prospect will they start to receive emails? Or will they begin to receive emails when they become a new customer?
Amy Fitzgerald Gordon
01:04:36
Yay Melissa!! That's what I want to hear!!
Carolyn Koziskie
01:05:05
So helpful, thank you.
Melissa van Herksen
01:06:01
@caitlin I use PROJECT BROADCAST. You can send me a DM on insta and I can send you a promo code for free credits. It is based on how many texts you send per month. I love it.
Katherine Type
01:06:28
this call has been extraordinarily helpful. thank you!!
Jenna Hammond
01:08:03
Thank you so much!
Jennifer Ollis
01:08:13
Thank you! Very helpful.
Victoria Enriquez
01:08:14
This was great!! Thank you!!
Amy Fitzgerald Gordon
01:08:16
Great tips-thank you!
Jen Esnough
01:08:34
thanks so much! super helpful!!
Amy Fitzgerald Gordon
01:08:39
Happy Bday!!
Jenna Hammond
01:08:42
Happy Birthday!
Jennifer Ollis
01:08:49
Happy Birthday!🎉